Terms and conditions.

CHILEPASAJES SPA Rol Único Tributario Number 76.447.911-4, domiciled in Alameda 4050 Of. 319, Estación Central, Santiago de Chile, represented by Mr. Patricio Andres Meneses Carvajal, domiciled in Alameda 4050 Of. 319, Estación Central, Santiago de Chile offers an intercity bus ticket purchase service through the website Chilepasajes.cl, hereinafter referred to as Chilepasajes

Any person using the services available on the Site (hereinafter, the “User” or the “Customer”), must first accept the terms and conditions of use (hereinafter, the “Terms and Conditions”).

Under this document the customer accepts and acknowledges that Chilepasajes serves as an intermediary for the sale of intercity bus tickets online through its platform.

All users who contract the services offered by Chilepasajes through the platform must accept the following Terms and Conditions.

By using or hiring any service offered on the portal Chilepasajes.cl, the customer declares to know, understand and accept these Terms and Conditions of Use. Chilepasajes reserves the right to modify this statement at any time, for this reason it is recommended that, as a user, periodically read this document.

It is of strict obligation the previous reading, understanding and acceptance of the Terms and Conditions for the hiring of the services. At the moment of contracting the services offered by Chilepasajes, the acceptance of the present conditions is implicit. In case of not being in agreement with the different points detailed below, the client should not carry out the purchase transaction.

The following clauses of use represent the “general conditions” of use of the services offered by the company Chilepasajes SPA, Tax Number 76.447.911-4, domiciled in Alameda 4050 Of. 319, Estación Central, Santiago de Chile, represented by Mr. Patricio Meneses Carvajal, domiciled in Alameda 4050 Of. 319, Estación Central, Santiago de Chile, which are as follows:

I.
It is important for the success of the transaction the communication between the client (You) and Chilepasajes, as well as for the processes of purchase of tickets, customer service and post sale that always delivers real and updated data.
II.
The information on the services is organized on the Site in a clear, concise manner and in Spanish or English, providing all the information on the types of tickets and purchases available. The sale of tickets through Chilepasajes will be available to all natural or legal persons in legal conditions to make the contracted trips.
III.
The Client is fully aware that Chilepasajes only provides the service of buying and selling tickets online available from the bus companies, and does not perform or provide the service of transportation of passengers, which is why it has no responsibility for the transportation service or inconveniences that may occur during the reserved service, including: Delays in service hours, cancellation of services, incorrect issuance of tickets, loss or damage to luggage, accidents, unplanned detours, changes of buses, changes of types of seats or any other that is outside the responsibilities that Chilepasajes may have as an intermediary between the bus company and the client.
IV.
If the Client's reservation or account shows signs of fraud, abuse or suspicious activity, Chilepasajes may cancel any reservation or purchase related to your name, email address or account and close any account opened on the Site. If you have engaged in any fraudulent activity, Chilepasajes reserves the right to take any necessary legal action against the Client and the Client is liable for Chilepasajes SPA's monetary losses, including litigation costs and damages.
V.
Chilepasajes undertakes to maintain, through all efforts, its Site active 24 hours a day and without interruption, except when it is impossible to function integrally or when the telecommunication or computer system is interrupted due to force majeure situations, including, due to its complexity, the dependence on telecommunication services provided by third parties, reason for which a perfect service without possibility of error is not assured in any way.
VI.
Chilepasajes limits the purchase of tickets depending on the availability of services and available seats displayed on the screen of its platforms. Chilepasajes does not allow the issuance of tickets whose seats are already reserved/purchased.
VII.
The ticket must have the full name and valid national identification number of the passenger who will travel with it. The Customer is responsible for the validity of his/her data and acknowledges that, otherwise, he/she will not be entitled to use his/her ticket.
VIII.
The Client must complete all the information correctly in order to book the ticket and to verify the purchase through the credit or debit card operator by Chilepasajes' internal team and by the fraud protection team. Chilepasajes is not responsible for the incorrectness of these data, as well as the possible disapproval of the Client after the requested documents have been analyzed. In case of false and erroneous information, the Client must assume all the causes that may derive from this false information.
IX.
The acquisition of Chilepasajes services by the Client will be concluded after making the payment for Chilepasajes services with the company responsible for managing the payment. Chilepasajes will not be able to interfere in the results of the relationship between the Client and the responsible company, since the company manages its operations independently.
X.
For the purchase of tickets on the Chilepasajes platform, only bank credit cards issued in Chile through the WebPay Plus service of Transbank S.A., which incorporates security elements provided by Transbank S.A., will be accepted as a means of payment. For security reasons for our customers, the number of daily purchases with bank and commercial credit cards is limited. Any other means of payment that is incorporated is an option for the client and must comply with security standards to protect the interests of both Chilepasajes and the Client.
XI.
Purchase approval process: All transactions made will go through internal analysis and approval by Chilepasajes and the payment operator used by the Customer to purchase the ticket. After this process is concluded, the Client will receive an e-mail informing him/her that the process was concluded. In case the approval is confirmed, the Customer will immediately receive the proof of purchase of his ticket as a “pdf” file to download on the confirmation page and by mail to the e-mail address he entered before paying. In case the e-mail does not arrive, the Customer should check the electronic trash (SPAM). If the Client does not download the voucher on the confirmation page or receive the voucher by mail, either because it arrives in the electronic trash (SPAM) or the Client entered his/her e-mail address incorrectly, the Client must contact Chilepasajes Customer Service at least 24 hours before the departure of the bus. Chilepasajes is not responsible if the Customer is unable to retrieve his/her voucher before the departure of the bus.
XII.
In case of any error occurring during the completion of the payment process, there is a possibility that the total amount will be deducted or the transaction will be momentarily reflected in the customer's bank account. This transaction will be automatically reversed by the bank within the timeframe stipulated by them. If after this time the debit still remains in your balance, you should contact Chilepasajes through any of its customer service channels to verify the status of the transaction and if the refund should be made by our platform.
XIII.
If necessary, the data registered by customers (email, cell phone, etc.) will be used to inform the status of their online purchase. Likewise, this same data can be used to be contacted by one of our executives in case a transaction confirmation is required. It is the user's responsibility to provide a valid and correct email address. No further claims will be accepted in case of loss of service.
Note:
By purchasing a ticket and making the payment through the Site, the Client proves to be aware and agree with all the Terms and Conditions of delivery and the information about the product or service purchased in accordance with the provisions already mentioned. Chilepasajes is not responsible for extra expenses related to transportation in case they are necessary. Regarding links to other pages, we recommend the customer to consult the policies of use and privacy terms of each of the pages visited. Chilepasajes does not control or represent the companies that have a link on the Site. Chilepasajes makes available to the Client these links for convenience and entertainment options of the Client, however, is not responsible for any problems arising from these websites, which must be resolved with the owners of those sites, without the participation of Chilepasajes in the process. This contract is superior to any type of verbal or written agreements previously made by both parties, especially those related to the use of the Site by the Client. The Client or, as the case may be, parent or legal guardian, acknowledges having read, analyzed and accepted in full each of the conditions set forth above, undertaking to comply with them in full.

Cancellation, Schedule Change and Refund Conditions

Cancellation.
To make a cancellation you just have to enter the customer service section, click on the cancellation link provided by our platform, there you will be asked to enter the email that was used for the purchase and the purchase code, then on the next screen, clicking on the option to cancel the ticket you want to cancel, enter your data for the refund and that's it.
Online cancellations are accepted up to 4 hours before the departure of the bus only if it was purchased from the Chilepasajes platform, except under the following conditions.
Cancellations of Pullman San Andrés only accepted up to 5 hours before the departure of the bus only if it was purchased from the Chilepasajes platform and by sending an email to ayuda@chilepasajes.cl indicating the purchase code, mail and the code of the tickets to be cancelled, all cancellations are received between 09:00 AM and 19:45 PM from Monday to Saturday, any cancellation request outside these hours, will be transferred to the next day and will be evaluated within the specified schedule.
(Published in the Official Gazette of January 04, 1985) ARTICLE 39º Companies that sell tickets in advance will have to refund 85% of the price of the ticket.
It will not be possible to cancel a ticket for a service that has already been provided, i.e. that has already started its scheduled route.
The Proof of Payment is the only valid document to request trip cancellations, which was sent to the e-mail address indicated at the time of purchase.
All tickets purchased from SENCILLITO is performed solely and exclusively from Chilepasajes.cl/anulación, where the customer must enter the code

Change of Schedule.
The possibility of changing the tickets depends solely and exclusively on the policies of each company. Any change in the schedule of a ticket purchased on the Chilepasajes.cl platform must be made at the office of the corresponding operator (bus company) and it will depend exclusively on the company to make the change.
In the case of having the possibility of making a change via web, this change will be available as a coupon only usable in Chilepasajes.cl and associated pages, in addition this coupon will not be refundable and will be limited for use in the company of the original ticket.
If the amount of the new purchase is less than the value of the coupon, no partial refunds will be made; if the value of the new purchase is greater, the difference must be paid.
A ticket obtained through an exchange coupon will not be valid to request a new exchange.

Reimbursement.
The amount of the refund will correspond to 85% of the value of the ticket. For fines, established by Art. 67 D.S. 212 of 10/15/1992 MTT.

Any request for a ticket refund after 4 hours prior to the departure of the bus will not apply for a refund.

Account Deposit: The deposit is made in the bank account indicated by the customer. This refund is not immediate and may take up to 5 working days for debit purchases and up to 10 working days for credit purchases. In case the customer enters his bank details incorrectly on purpose or by mistake, either the Bank, Account Number, Account Type, Tax ID and/or Name of the account in question, it will imply a delay of up to 5 working days from the receipt of the new bank details.

In case the client does not have a Chilean State Bank account, having purchased in Chilean steps, he/she must indicate via e-mail, to the following e-mail address ayuda@chilepasajes.cl, a paypal account to which you wish to receive this money.

The confirmation of the cancellation will be reflected by a message of conclusion once the transaction has been processed. Likewise, this information will be sent to the email account registered during the purchase. This will detail the number of the cancelled reservation, the amount that will be refunded and the amount of withholding applied in the corresponding cases.

For international travel between Chile and Argentina

Each passenger is responsible for the conditions of migration between Argentina - Chile and vice versa, Chilepasajes.cl will not be responsible for refunds or reimbursements for non-compliance with these conditions.

Argentina - Chile:
• Identity document with a functional chip or valid passport (ID cards or passports in poor condition, QR with scratches or bumps will not be accepted).
• Children under 18 years of age are not required to enter Chile.

Chile - Argentina:
• Identity document with a functional chip or valid passport (ID cards or passports in poor condition, QR with scratches or bumps will not be accepted).

Caja Los Héroes prepaid card agreement

Valid for Los Héroes Prepaid Account customers, Wednesday from October 1 to November 30, 2024. 30% discount on website and 40% discount on Chile Pasajes APP when purchasing at www.chilepasajes.cl with the discount code. Maximum purchase of 2 monthly tickets per Rut. With $10.000 maximum (CLP). Valid for all destinations in Chile.

The first 200 refunds paid in Webpay with Los Héroes Prepaid Account will get a maximum monthly refund of $5,000 per customer. The refund will be credited to the Los Héroes Prepaid Account card during the first ten (10) business days of the following month, provided that they keep their prepaid card valid and unblocked. Products or services offered by third parties other than Sociedad Emisora de Prepago Los Héroes are the responsibility of those who offer or provide them. The fees corresponding to the services offered will be paid directly by the client or beneficiary to the provider. Discounts applicable at the time of purchase on the provider's website. Exclusive benefit through www.chilepasajes.cl

Find out about the entities authorized to issue Payment Cards in the country, which are registered in the Card Issuer Registries kept by the CMF, at www.cmfchile.cl.

Terms and conditions.

Terms and conditions.

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VII.

VIII.

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XIII.

Note:

Cancellation, Schedule Change and Refund Conditions

Cancellation.

Change of Schedule.

Reimbursement.

For international travel between Chile and Argentina

Caja Los Héroes prepaid card agreement